Shipping Policy

Processing Time:
Orders are processed within 1-3 business days, excluding weekends and holidays. In case of high order volume, processing may take longer. Customers will be notified of any significant delays.

Shipping Rates & Delivery Estimates:
Shipping charges are calculated at checkout based on order weight, destination, and shipping method. Estimated delivery times are:

• Standard Shipping: 5-10 business days

• Express Shipping: 2-5 business days

• International Shipping: 7-21 business days

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Order Tracking:
A tracking number will be provided once your order has been shipped. You can track your order through the link provided in your confirmation email.

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International Shipping:
We ship worldwide, but international orders may be subject to customs duties and taxes. Customers are responsible for any additional fees imposed by their country’s customs regulations.

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Lost or Delayed Shipments:
If your package is delayed or lost, please contact us at [Customer Support Email]. We will work with the carrier to resolve the issue, but we are not responsible for delays caused by external factors such as weather, customs, or incorrect shipping information provided by the customer.

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Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will arrange for a replacement or refund as needed.

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In-Store Pickup:
Local customers can choose in-store pickup at checkout. Orders will be ready within 24-48 hours, and you will receive a notification when your order is available for pickup.

For any questions or concerns, please reach out to our support team at support@diveaddaindia.com.